FAQs
West Edmonton Mall presents the MEGAMALL MAPPLET. This Java(tm) applet will help make the most out of your visits to the largest mall in the world. To assist us in serving you better please email us questions, comments and suggestions.
More info on reporting problems/bugs
Contents
Running the Map Applet
Map Features
Troubleshooting
Miscellaneous Questions
Mobile Map
Running the Map Applet back to top
Q: What Operating Systems does the map run on?
A: From our testing, the following do:
- Windows 95/98/NT 4.0/2000/ME/XP
- Solaris 2.5 and later
- Linux
- Macintosh OS 8.6 and later (with Internet Explorer. See notes below)
Q: And which browsers ARE Java 1.1 compliant?
A: Currently the following are:
Q: Why do I have to upgrade my browser?
A: Only the newer browsers can support the technologies used in creating the MEGAMALL MAPPLET, namely JAVA 1.1. But now upgrading your browser is easier than ever and all of your preferences and bookmarks, etc are passed along to your newly upgraded browser. So for quicker web surfing, more features, and support for the latest internet applets like ours, upgrading is a great choice.
Q: What is this message I get when I press print in Netscape, and when I first start the Mapplet in Explorer?
A: To make sure that a malicious program does not print thousands of pages, browsers ask you first if you trust West Edmonton Mall to print. West Edmonton Mall has digitally signed the Mapplet to reasure you the user that it will not perform any harmful activities if you give it this priviledge.
Map Features back to top
Q: What is the significance of the colors used on the Map?
A: West Edmonton Mall was built in four phases. Phase I was opened in 1981 and is shaded in light green. Phase II was opened in 1983 and is shaded in peach. Phase III was opened in 1985 and is shaded in purple. Phase IV was opened in the spring of 1999 and is shaded teal. See the Table below for a complete color legend.
| Phase I |
| Phase II |
| Phase III |
| Phase IV |
| Fantasyland Hotel |
| Galaxyland |
| World Waterpark |
| WEM's Adventure Golf |
| Ice Palace |
| Deep Sea Adventure |
Q: I am not sure how everything works in the applet. Is there a tutorial or user's guide available?
A: Yes. Our MEGAMALL MAPPLET User's Guide gives a quick tutorial and overview of the map
Trouble Shooting back to top
Q: Why is the MEGAMALL MAPPLET not working?
A: Check your browser's security settings to ensure that Applets and Java are enabled. Some browsers have these disabled for security purposes.
Make sure you have the latest version of your browser. Older versions may have problems with the Mapplet.
The Mapplet often does not work well with Netscape and a Macintosh computer. Try downloading the latest version of Internet Explorer, Macintosh edition (verion 4.5 or greater). You can get it here.
If you are using Internet Explorer, you can get additional help from the Microsoft website
Q: Why is the MEGAMALL MAPPLET too big to fit in my browser?
A: Most likely your screen is set below the 800x600 recommended resolution. On WINDOWS 95/98/NT/2000/XP this can easily be changed by going into your Control Panel then selecting the Display icon, or right click on the desktop to bring up the Properties. Then click on the Settings tab and adjust your screen resolution to 800x600 or greater.
Q: Why is my map running slow?
A: Closing other programs that you may be running may speed up the performance of the applet. We do recommend at least 32MB of RAM in your computer but more is preferable.
Q: Why is the map scrolling slow and choppy?
A:Try closing any West Edmonton Mall Panoramic windows you may have open. The panorama window may be taking too many resources to run.
You can also press the CLEAR button to remove all store selections from the map.
Q: Why is my printout of the map somewhat blury?
A: Netscape and Internet Explorer use different Virtual machines, and printing with some versions of Internet Explorer is problematic. For best printing results, we recommend using a recent release of Internet Explorer such as 6.0 or Netscape version 4.5 or later.
Miscellaneous back to top
Q: Is there source code available for the MEGAMALL MAPPLET?
A: No. Sorry but the source code is copyright West Edmonton Mall and will not be released.
Q: How long does the applet take to download?
A: The JAR file containing the applet is about 400KB which corresponds to:
| Connection | Download Time |
| 14.4 modem | 3min 3s |
| 28.8 modem | 1min 32s |
| 33.6 modem | 1min 19s |
| ISDN | 40s |
| T1/CABLE | a few seconds |
These are estimated download times and vary with your ISP's connection speed.
Q: What information should I provide when reporting a bug to
back to top
A: When reporting bugs or problems in using the MEGAMALL MAPPLET, try include the following information:
- The computer's Operating system, including version number.
- Web browser, including version number. (eg. Netscape Communicator 4.05)
- Complete output of the Java Console window
- Network configuration information--Are you connected to a proxy server, special Intranet environment, etc.
- Complete description of the failure/problem encountered. Please delineate the steps one-by-one that cause the problem to occur.
Mobile Map back to top
Q: Is there source code available for the Mobile Mall Map?
A: No. Sorry but the source code is copyright West Edmonton Mall and will not be released.
Q: I've just downloaded the Mobile Mall Map, but the "Last Store Update" date is 3 days ago. Why?
A: The "Last Store Update" date is the date that the stores were updated in the West Edmonton Mall database. If there are no changes to stores in West Edmonton Mall for a few days, then the "Last Store Update" date will not be today's date.
Comments:
MegaMall Mapplet is copyright ©1998 - 2007 West Edmonton Mall